FAQs
When is the next Joules sale?
Joules has a clearance sale that runs throughout the year which has a huge array of womenswear and kidswear with up to 60% off. Don't delay if you see something you like, once clearance lines are gone, they're not coming back, so snap up those goodies post-haste!
Joules doesn't just have a clearance sale, you can often find seasonal offers throughout the year, including Black Friday, and summer and winter sales.
Can I use my Joules discount code on sale items?
Normally, Joules discount codes are for full-price items only, however, we have seen additional discounts for sale items in the past. For example, Joules has previously promoted an extra 15% off sale discount code, so there may be a chance that offer will come around again.
Can I get free delivery at Joules?
Yep, you can get free standard delivery at Joules but to qualify for it you need to spend over £59. When your order is under that amount, delivery will cost £3.95. Standard delivery from Joules takes up to 3 working days to arrive so you won't have too wait long.
Can I collect my Joules order in-store?
If you'd prefer to collect your online order, you can do with Joules click & collect service. Click & collect is free on all orders, with no minimum spend. If you order before 1pm you can collect your purchases from your chosen store within 1 working day of ordering. You have 7 days to collect your order once you've received notification of its arrival.
If you don't live near a Joules store but still would rather collect your order, there is also a CollectPLUS option where you can collect your order from a CollectPLUS location, but this costs £3.50 unless your order is over £59. Similarly to in-store click & collect your order will be ready within 1 working day if you order before 1pm. You have 10 days to collect your order once it's arrived at your chosen location.
Does Joules accept returns?
You have 30 days from delivery to return any unwanted items by post or in-store, regardless of the method of delivery or purchase. If you would like to exchange an item, this can be done in-store. But if you wish to do your return via post, you will have to return and then order your new item separately. Returns are free and can be done at your nearest post office.
Items ordered from the ‘Friends of Joules’ section will have to be directly returned to the Friend of Joules seller and may incur some costs. The details of where your Friends of Joules item needs to be returned to is included in your original order. The same rules apply to items ordered from the Garden Trading Co.
How do I contact Joules customer service?
There's a blue 'Help' button on the bottom right side of the website and when you type in your query it will present relevant links to help with your answer. Alternatively you can call the customer service team at 0345 250 7160.
What payment methods does Joules accept?
Joules accepts three methods of payment online. Shoppers can pay via Mastercard or Visa, or via instalment payment platform Klarna, which allows you to pay for items in three instalments (charges may apply).
Hints & tips
Use your Joules promotional code to stock up for the season ahead. It's a great high street option, you really can bag some of the best sweaters and other capsule wardrobe heroes from Joules. But if you want further ways to save, Joules offers plenty of smart ways to shop at discounted prices.
Sign up for the Joules newsletter: Be the first to know about sales and seasonal offers by signing up for the Joules newsletter. Alongside promotional offers, you will also know when new pieces land on site and get fashion trend inspiration straight to your inbox.
Shop when there's a sale: Joules holds at least two seasonal sales per year with one sale at the end of the summer and another at the end of the winter season, usually from Boxing Day. Joules has also in previous years taken part in the Black Friday sales during November and you can expect this to continue in 2023. Joules will often run promotional discounts throughout the year, but these won’t have prescribed times. In order to stay up to date with Joules discounts during the year you should sign up for its newsletter as this will be the best way to hear about upcoming offers.
Get involved with friend referrals: Joules operates a ‘Refer a Friend’ scheme. A number of retailers operate similar schemes, to encourage existing customers to get their friends to make a purchase too. 'Refer a Friend’ online and when your friend makes their first purchase, they’ll receive 20% off, just make sure that they enter your details when they come to check out. This can be done by clicking the tagline ‘Been referred by a friend’, on the right-hand side of the shopping cart page, underneath the promotional code box. As a thank you for introducing them, Joules will give you a £10 off voucher. A great way to save money at Joules and help your friends too.
There's sometimes a student discount: Joules on occasion does offer a student discount via Student Beans. Currently, there isn't one available, but we update this page regularly so we'll be in the know when the next student discount is available for you to enjoy.
How to use your Joules discount code
- On our page, you'll find the latest Joules voucher codes. Click the 'Get Code' button on the one you wish to use then click 'Copy'.
- Head to the Joules website, place all the items you wish to buy in your shopping bag and click the shopping bag icon on the top right hand corner of the page. This will take you to your shopping cart.
- On the right hand side of the page, directly above your order summary, there is a box offering the option to ‘Add a Promotional Code’. Paste your Joules discount code into this box and click 'Apply'.
- Your total should automatically update and you can now continue with the rest of the checkout process.
Joules wellies
It was wellies that first put Joules on the map, so if you haven’t already invested, then spending your Joules discount code on a pair of the brand’s wellies seems like a wise idea. The Molly wellie features a French navy with a white polka dot print and retails for £54.95. In a mid-calf fit, these Joules wellies are perfect for weekend adventures to the park, walking the dog or heading out on a camping trip. Also available in a short boot design, the classic wellie silhouette is one that has stood the test of time and teams perfectly with your warmest leggings for a hike, or with your best skinny jeans tucked into the body of the boot, giving ultimate protection. With a yellow sole for an added pop of brightness, these will make even the wettest of days feel a little jollier. If polka dots aren’t your thing, then the Joules wellies come in a number of colour and print iterations, including a Joules bee print wellies, another well-recognised piece of iconography for the brand, or a timeless khaki wellie.
