FAQs
Is Debenhams online-only?
Though the company once had over a hundred stores across the UK and Ireland, as of 2021, you can only shop online. After being bought by Boohoo, Debenhams shut down its physical stores in favour of e-commerce. You can still shop the huge range of products that Debenhams offers with a few clicks on the website.
Does Debenhams do free delivery?
Currently, Debenhams doesn't offer free delivery as standard. Debenhams standard UK delivery takes 3-5 days and costs £3.99 per order. Next-day delivery costs £5.49 per order and will arrive the next day if ordered before 11pm. If you are likely to place a number of orders this year, you can also opt for unlimited next-day delivery which costs £18.99 for the whole year.
Are Debenhams returns free?
Debenhams UK returns are completely free when done through the returns portal on the Debenhams website. You have 28 days from when you receive your items to return something, ensuring that it is unused. There are various returns options available, and these can be viewed and accessed on the Debenhams website on the returns portal.
What is the Debenhams exchange policy?
Debenhams does not offer exchanges. If you are unhappy with any items that you receive, you must return them and re-order a replacement. If an item is faulty or damaged, you can head to the Contact Us section on the Debenhams website where they will assist you.
Is there a Debenhams student discount?
Luckily for all you students, you can save an extra 10% on Debenhams goods curtesy of Student Beans. Save on select brands including Mantaray, Red Herring, Maine New England, and many more.
Can I get NHS discount at Debenhams?
Debenhams occasionally offers 10% off orders for NHS staff. This discount applies to all healthcare workers including doctors, nurses, administrators, midwives, and more. You will need to verify that you work for the NHS to receive this discount.
How do I contact Debenhams customer service?
Currently, you can contact Debenham's through the retailer's social media pages (Facebook, Twitter and Instagram), it typically takes up to 24 hours to get a response. You may be able to find the answer to your queries via the 'Help' page on Debenham's website, which has a bunch of helpful FAQs.
Hints & tips
As well as using one of the many voucher codes available, there are also a handful of other ways you can save money when shopping with Debenhams:
Shop the sale page: Debenhams has a sale page that runs throughout the year, so it's easy to get your mitts on a bargain or two. In the sale, you'll often find discounts on a huge array of products, including fashion, home and beauty. Click the 'Sale' button in the header bar of the website to begin your bargain-hunting.
Browse the website during seasonal sales: Debenham's isn't shy of doing big seasonal sales, like Black Friday and Boxing Day, so make sure you head over during those key sale periods for additional savings on a larger array of stock. Happy shopping!
Join the Debenhams Beauty Club: Debenhams' free Beauty Club reward scheme is free to join and gives you access to heaps of great benefits. When you join, you gain points every time you shop for beauty products (including skincare, fragrance and makeup) and get access to rewards like birthday discounts, exclusive treats and free delivery. There's a 3 tier system, so the more you spend, the more benefits you unlock.
Get unlimited next-day delivery: If you're a regular shopper at Debenhams it's well worth getting the unlimited next-day delivery package. It normally costs £18.99 (although we have seen occasions where the price drops for a limited time, so keep your eyes peeled for that) and it unlocks free next-day delivery for an entire year.
How to use your Debenhams voucher code
- Select the Debenhams voucher code you wish you use from this page.
- Add items to your basket on the Debenhams website .
- Once all items are in your basket, go to checkout. You will need to enter your email to get through to the checkout, or to check out as a guest.
- Once in the checkout, you will see a box at the top of the screen marked ‘promo code’. Enter your voucher code in this box and click ‘apply’.
- Your discount will be added to your order and you can proceed to the payment.
Our favourite items to shop at Debenhams
Shiseido Synchro Skin Self-Refreshing Tint
One of our favourite things about Debenhams is the stellar range of beauty products available on-site. Not only does Debenhams stock some of the best-trending brands, but the brand also carry a wide range of timeless, cult products that we will never tire of.
Shiseido is one of our top picks when it comes to makeup across the board, but we are particular fans of the base products. The Synchro Skin Tint is the best foundation for those who want to conceal blemishes without the need for a heavy, cakey product, and we love that it keeps our skin looking like skin. A little really goes a long way, so it is well worth the investment for a product that is ideal for everyday wear. What’s even better is that it is waterproof, so it can withstand all weather conditions and is perfect for exercising. If you are on the hunt for a new everyday base product, you can’t go wrong with this.
Dune Duchess Bag
Not only are accessories perfect for gifting, but it also makes the ultimate self-indulgent treat. Debenhams carries a huge range of fashion accessories, and the handbag offering always delivers. One of our favourite brands on the site is Dune, as the brand offers both high-quality items and trendy styles. This Duchess bag in particular looks very similar to some of the best designer handbags, but for a fraction of the price. Not only is the black hue extremely versatile and easy to slot into any capsule wardrobe, but it is also timeless. We especially love the gold chain that adds a welcome pop of metallic warmth and will match perfectly with all manner of statement jewellery. A safe bet for giving to any loved one and a great investment that you know will never age, you can’t go wrong with this purchase.
