FAQs
How can I find a discount at Boots?
Boots always run a wide range of promotions. So, if you’re willing to shop around between brands, you are likely to find a deal on the product type you’re shopping for no matter when you look. With that said certain periods are known to be particularly strong for generous discounting and clearances of seasonal stock, such as Cyber Weekend in late November, the Boxing day sales and end-of-summer sales.
How much is Boots delivery?
Boots offers a wide range of delivery options, including standard delivery, which typically takes five working days and is free with orders over £25 (with some exclusions, including very heavy items, optician purchases and infant formula). If your order is under £25, standard delivery will cost £3.75.
For an increased fee of £4.95, next and named day delivery is also available, which is great if you need your order swiftly.
The cheapest option is to click & collect. You can collect your order in over 2000 stores, with items usually available to pick up the next working day. Click & collect is free for orders over £15 and £1.50 for orders under.
What is Boots' return policy?
If you decide you want to return an item you have bought online, you can return it within 35 days, either in-store or by completing a return form online at the Royal Mail returns portal and sending it by free post. Certain items can’t be returned once they have been opened - namely food, customised gifts, cosmetics and medicines - unless the product is faulty.
How do I contact Boots?
The quickest way to get in touch is to use the live chat service on the website. Click the blue message icon in the bottom right corner of the website to start a chat with the Virtual Assistant.
You can also call Boots from various phone lines:
Customer service enquiries: 0345 609 0055
Store and pharmacy enquiries: 0345 070 8090
Online pharmacy services: 0345 121 9040
Boots Opticians enquiries: 0345 125 3752
Boots Hearingcare enquiries: 0345 270 0999
Boots Advantage Card enquiries: 0345 124 4545
The Boots customer care team are available Monday-Friday from 8.30am-7pm, weekends from 8.45am-5pm and Bank Holidays from 9am-4pm. The team are not available on Christmas Day and Easter Sunday.
What are the most popular brands at Boots?
There are thousands of brands across health, beauty, gifting electricals, and more at Boots. Within beauty, Boots’ in-house brands are some of their most well-loved, including No7, which is known for the iconic Protect & Perfect Serum, cheeky bath and body brand Soap & Glory and botanical skincare specialist Liz Earle. Trusted names include Vitabiotics supplements,and Fitbit trackers and are go-to's for health-conscious Boots shoppers. At the same time, parents can pick from hugely popular baby and child brands such as Tommee Tippee and Mamas & Papas.
Is Boots a pharmacy?
Yes, as well as being a shopping destination, Boots is a working chemist with pharmacists in-store who can sell all over-the-counter medicines and fulfil prescription requests. Online, the Boots Online Doctor is a paid-for service whereby you can request home testing kits and some prescription medications, which can be collected in-store or delivered to your home. This is subject to filling in a health questionnaire that will be reviewed by clinicians who decide if this treatment or test is appropriate for you.
Does Boots do NHS Discount?
Unfortunately, there is no specific discount at Boots for NHS staff at this time. The best way for healthcare workers to find a deal is by looking out for Boots discount codes and other seasonal promotions.
Hints & Tips
As well as Boots promo codes there are other ways to save at your favourite health and beauty retailer...
Check the 'Offers' Tab: There’s always a deal to be found on Boots.com, from buy one get one free promotions to brand-specific discounting and sitewide flash sales. Handily, the e-tailer collates all of its current promotions on the site’s offers tab, so you can browse every deal currently available in one place. You’ll find 3-for-2 mix-and-match offers, extra rewards points, and even the occasional exclusive Boots promo code for specific brands.
Use your Advantage Card: The Boots Advantage Card is a free loyalty scheme that allows you to collect four points for every £1 you spend, which can be used on future purchases. As well as this, Advantage Card members can unlock lower prices and gain access to exclusive deals.
Join the Club: Boots offers extra deals to specific groups of Advantage Card holders, including the Boots Parenting Club, Over 60s Rewards and a 10% discount for students. If you are eligible, signing up is free and promos include double Advantage points with every purchase.
Browse the clearance: With such a vast range of stock, Boots usually has hundreds of pages of ‘when it's gone it’s gone’ clearance deals to sell through older products and make room for new launches. You can filter the selection by product category, price, brand and star ratings from customer reviews, so it’s easy to whittle it down to the right product for you.
Shop during seasonal events: Seasonal shopping events such as Black Friday can be a way to snag a discount on products that are rarely on offer. For example, Boots’ 2022 Black Friday offer included £10 of Advantage points for every £60 spent on beauty electricals. This amounted to a sizable return on the Dyson Supersonic hair dryer, a product that never goes on sale.
The Boots Sale: Treat yourself to high-quality beauty products or restock all your everyday must-haves for the fraction of the price. Boots is the best place to find a wide variety of trusted brands like Gillette, Pampers, Oral-B, and Centrum. Shop in the Boots sale section for unbeatable discounts on palettes, skincare, perfume, colognes, gift sets, medicines, supplements, and more.
Try £10 Tuesday: Boots runs this does-what-it-says-on-the-tin promotion every Tuesday, with dozens of products reduced to just £10 – often less than half their RRP. These 24-hour deals change every week, but previous offers have included best-selling brands such as Huda Beauty, Phillips, Olay, Oral B and Tommee Tippee.
How to use Boots voucher codes
- Copy the Boots discount code that you wish to use from our list of offers.
- Add your chosen products to your Boots basket and click checkout now.
- At the secure checkout stage, paste the code into the offer code box and click apply.
- Your Boots promo code will automatically apply to all eligible items.
What to shop this season at Boots
The great thing about Boots' vast range is that you are truly spoilt for choice – whatever personal care product you want, Boots is guaranteed to have it. However, having almost limitless options to choose from can make narrowing down the key buys of the season feel like a tricky task - that’s where we can help.
In beauty, must-have skincare from La Roche Posay is many a beauty editor’s go-to, offering active skin solutions at excellent value prices. We particularly love the Redermic-R Retinol Night Moisturiser, to retexturize and rejuvenate skin, while the ultra-mild Toleriane Dermo-Cleanser is as gentle as cleansers come, effectively dissolving grime and makeup without causing sensitivity. For makeup fans, Boots No7 is known to make some of the best foundation formulas on the market, and the juicy, skincare-packed Hydra Luminous Moisturising Foundation is our pick of the bunch.
If you’re looking to enhance your well-being, there’s no better place to start than with your sleep routine and Boots has a huge range of bedtime-enhancing buys. We love Botanics Lavender and Sweet Marjoram Pillow Mist, to create a serene, spa-like aroma on your bedding. Or try the Fitbit Sense in Lunar White, which can help you assess your sleep quality, thus making it easier to work towards improving it. Finally, the Lumie Sunrise Alarm would be a godsend to anyone who struggles with a sudden alarm on dark mornings, using gentle light and sounds to replicate the effects of a slow, natural awakening.
