Sarah Ferguson reportedly once left palace staff in 'a rage' when she 'failed to comply' with their request

Former royal butler Paul Burrell has described an alleged Fergie faux pas that apparently left one member of staff seriously annoyed

Sarah Ferguson attends the Red Cross Charity Event on November 09, 2023
(Image credit: Photo by Daniele Venturelli/Daniele Venturelli / Getty Images)

Sarah Ferguson, Duchess of York has weathered a fair few royal scandals in her time and she is currently facing one of her most serious yet after the publication of a 2011 email sent to Jeffrey Epstein. The Duchess's spokesperson has declared that it was sent in the "context of advice" following threats from Epstein.

However, multiple charities severed ties with Sarah in the days that followed, reportedly leaving her "devastated". The Duchess had been attending more royal occasions in recent years, but there were decades where this wasn't the case.

She and Prince Andrew divorced in 1996 and were married for 10 years. Now former royal butler Paul Burrell has reflected upon Sarah in his new book, The Royal Insider: My Life with the Queen, the King and Princess Diana, and shared a time Fergie reportedly left a member of staff "in a rage".


The Royal Insider: My Life with the Queen, the King and Princess Diana by Paul Burrell | $26.04 on Amazon

The Royal Insider: My Life with the Queen, the King and Princess Diana by Paul Burrell | $26.04 on Amazon

For over two decades, Paul Burrell was a silent witness to the making of history - first as footman to Queen Elizabeth II, then as butler to King Charles III (then Prince of Wales), and, most famously, as a confidante of the late Princess Diana. Now, with a unique perspective shaped by time and change, he's ready to share his own story alongside theirs.

According to Paul, the Duchess of York once allegedly angered staff because she refused to tell them what she wanted to eat for a picnic.

He wrote, as per The Mirror, "When the men were out stalking, the ladies would meet them on the hills for a picnic lunch. A page would enquire in advance what people wanted to eat and compile a list."

"On one occasion, Fergie sent one member of staff into a rage having failed to comply with his request," the butler claimed. "In a voice heard by all the ladies assembled, including the Queen, he boomed, 'What does that red-haired mare want for lunch?'"

Paul continued, "It was accepted with silence as if it was never said. No reprimand. The staff had formed their opinion based on gossip and her behavior."

Sarah Ferguson, Duchess of York and Prince Andrew, Duke of York attend Katharine, Duchess of Kent's Requiem Mass service at Westminster Cathedral on September 16, 2025

(Image credit: Max Mumby/Indigo/Getty Images)

As well as including this startling allegation, Paul Burrell also supposedly delved into how Fergie was often compared to her late sister-in-law Princess Diana.

Comparison isn't unusual for members of the Royal Family. As woman&home's Royal Editor Emma Shacklock explains, "It wasn't just Fergie who was compared to Princess Diana, but Princess Anne and Duchess Sophie too."

"The comparisons nowadays are often between the Princess of Wales and Duchess of Sussex, and I imagine it's so challenging for them all to deal with when they just want to be recognised as their own person," she adds. "Someone always comes out more favorably in these instances and it must be hard."

Even though both Sarah and Diana were young and often in the press for modernizing the Royal Family at the time, the former royal butler alleges that feeling of goodwill didn’t always translate to the staff at the palaces.

Sarah Ferguson and Princess Diana at the Derby Day at the Epsom Downs Racecourse in 1987

(Image credit: Tim Graham Photo Library via Getty Images)

He explained, "Fergie was twenty-six and like a bouncy, uncontrollable red setter puppy. She was not as popular or as well received downstairs as Diana had been. Fergie may have been a breath of fresh air for the Royals but the staff preferred the gentleness of the established Princess of Wales whom they had known for almost five years."

According to him, "newcomer" Fergie had to "earn the trust of the staff". Paul reportedly dubbed her "far too familiar for her own good" but conceded that "the staff could be snobs at times".

Jack Slater
Freelance writer

Jack Slater is not the Last Action Hero, but that's what comes up first when you Google him. Preferring a much more sedentary life, Jack gets his thrills by covering news, entertainment, celebrity, film and culture for woman&home, and other digital publications.


Having written for various print and online publications—ranging from national syndicates to niche magazines—Jack has written about nearly everything there is to write about, covering LGBTQ+ news, celebrity features, TV and film scoops, reviewing the latest theatre shows lighting up London’s West End and the most pressing of SEO based stories.

You must confirm your public display name before commenting

Please logout and then login again, you will then be prompted to enter your display name.