House of Fraser cancels online orders as they take their website offline

A week ago, it was announced that high-street giant House of Fraser was going into administration, after years of struggling.

Shortly after however, Sports Direct boss, Mike Ashley, swooped in to save the retailer from administration by buying the business.

News of the company’s uncertain future sparked concern amongst customers, with many wondering how safe their transactions are, and will be in future.

And now, it seems customers have been left disappointed as the retailer has cancelled all online orders, after taking their website offline temporarily.

House of Fraser confirmed in a tweet that they will not be sending out any more online orders, and will be refunding any that have not yet been sent.

On their Twitter, they wrote, ‘Due to delays with delivering online orders, we have taken the decision to cancel and refund all orders that have not already been sent to customers. All customers affected will receive an email in the next couple of days. Please accept our apologies for any inconvenience caused.’

Shoppers have been left frustrated by the decision, with one calling it ‘absolutely disgraceful’. Another called it a ‘joke’, with many other customers asking how exactly they were going to be refunded.

The House of Fraser website has also been down for days, meaning customers can no longer place orders online.

On the notice on the site, the retailer however claimed that ‘we will be back up and running as soon as possible’.

MORE: John Lewis announces Waitrose closures: Is your local store safe?

At the time of publication, House of Fraser gift cards can still be used in stores across the country. However, the BBC states that if you have one, you will need to write to Gift Cards, 27 Baker Street, London, W1U 8AH, to get another gift card of the same value that can continue to be used in HoF stores.

And what about returning items in store? Depending on the item you buy, returns still seem to be proceeding as normal.

If you bought an item in store, it looks as though you can still return it for a full refund within 14 days. However, if you return it within 28 days, you will still be offered an exchange, or a House of Fraser gift voucher.

On their social media, House of Fraser revealed that they hope to have an official announcement regarding all of their changes soon. So watch this space for more information.

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