It’s been a long, long time since any of us had anything good to say about the banking industry, hasn’t it?
But we have to say that we’re rather impressed with Lloyds Banking Group’s chief executive Antonio Horta-Osorio – for here, at last, seems to be a banker who understands the need for humility and talking simple common sense.
At the annual dinner of the Scottish branch of business group the CBI yesterday, Mr Horta-Osorio admitted that in recent years banks have been guilty of overlooking their customers’ interests and have become ‘bloated’.
“The faith and trust in our industry has been eroded,” he added.
His solution? For the banking industry to become “simple and boring”.
Hear, hear to that! Let’s just hope a few of Mr Horta-Osorio’s industry colleagues follow his example and eat a little humble pie, while refocusing their attention on their customers and not their own bulging pockets.