Having given them a week to respond (which of course they didn't) I've now cancelled my subscription to W&H. Got the usual response from the Subscription team, sorry to lose you etc etc, absolutely no reference to the many points I made in my email. I will apparently get a pro-rata refund, having had 2 magazines. The money isn't really the issue - I'd like to think that I made a point - but they really don't seem to care about losing subscribers, so an empty gesture perhaps, but it made me feel better! One has to assume they make such a massive profit that it doesn't matter if a few of us fall by the wayside. I guess the advertising revenue alone more than pays the overheads.
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