tuzanne
member
Reged: 17/07/2009
Posts: 448
Loc: Essex
|
|
I have just dropped my aunt off at Stansted to catch the flight to Belfast. On the way out she was charged £36 excess because she had one of those really heavy samsonite cases, which was prob fair as it was heavy. However, on the way home today they charged her £130 for excess luggage. This is a bit steep, especially as the flight including insurance was only £59 in the first place. How can this be right?
|
jacqui_o
member
Reged: 15/10/2008
Posts: 834
Loc: Lowestoft Suffolk
|
|
I would query this.... has she got receipts and check what the lugage policy is......
this is something watchdog would love to get their teeth into..
--------------------
|
GILL3SQ
member
Reged: 29/07/2008
Posts: 1621
Loc: Staffordshire
|
|
I think you will find this is par for the course and how they make their money although the discrepancy is irritating.
|
jacqui_o
member
Reged: 15/10/2008
Posts: 834
Loc: Lowestoft Suffolk
|
|
Currency Excess Baggage per kg
GBP 10.00
EUR 12.00
CHF 20.00
DKK 88.00
CSK 320.00
HUF 3200.00
PLN 48.00
SKK 440.00
MAD 140.00
--------------------
|
jacqui_o
member
Reged: 15/10/2008
Posts: 834
Loc: Lowestoft Suffolk
|
|
so your aunt must have been 14 kilos over then.... that is a very very large amount....thats over 30lb
--------------------
|
jacqui_o
member
Reged: 15/10/2008
Posts: 834
Loc: Lowestoft Suffolk
|
|
my friend has something similar and the weight of the case is 3 kgs alone, when we went to turkey in may I told her to chage the case...
to avoid this I send mine up to Glasgow by courer it cost me under £20 for a return journey.... maybe this is soemthing she could consider in future.
--------------------
|
jacqui_o
member
Reged: 15/10/2008
Posts: 834
Loc: Lowestoft Suffolk
|
|
The maximum acceptable weight for each single piece of checked-in hold baggage is 32kg. Baggage which exceeds this weight will not be accepted for carriage.
So at £10 a kilo £140 makes 34 kgs..... that so over the max they will carry..... this is their own words.....
so it cant be right and well sorth a query...
--------------------
|
GILL3SQ
member
Reged: 29/07/2008
Posts: 1621
Loc: Staffordshire
|
|
Jacqui,
£10.00 per Kg and she was charged £140.00 = 14 Kgs so they would carry it!!
|
susieblue
member
Reged: 16/03/2008
Posts: 1445
Loc: Devon
|
|
Seems hellishly steep to me but good luck in trying to query it. Getting hold of a human being will be your hardest task. What did they say at the time?
|
jacqui_o
member
Reged: 15/10/2008
Posts: 834
Loc: Lowestoft Suffolk
|
|
Gill you are allowed 20 kgs.........free what you are over that is charged at £10 per kilo yes? so if she was charged £140 that is 14 kilos,,, which makes the case 34...
the max they say on the web site is 32...that would be £120 would it not?
or have I got it wrong?
--------------------
|
jacqui_o
member
Reged: 15/10/2008
Posts: 834
Loc: Lowestoft Suffolk
|
|
Opps sorry it was £130.... ok thats 13 kilos added to the 20 makes 33....... so it was still a kilo over their max...
you are allowed 20 kgs, you only get charged for the excess ( paid 104 coming back from turkey in may...but our allowance was 15.)
so they have broken their own company rules by carrying a case over the stated total 32kg...
I would query it, especailly as they breached their own rules.
--------------------
|
rhea
member
Reged: 27/10/2009
Posts: 3
|
|
More and more now I'm hearing stories like this. It is very annoying! I think airlines like easyjet are worse than others though. You could query it, but I don't know how far you'll get with that. In my experience it's been pretty impossible to get anywhere with complaining to airlines... it's such a hassle and they make it so complicated.
|
saffronmill
member
Reged: 07/01/2009
Posts: 76
|
|
Easyjet are a law unto themselves - my ED booked a flight two months ago to Edinburgh for next weekend but has had to change her plans as she has MS and is in the middle of a flare-up which means she won't be able to travel - she phoned easyjet to cancel and they wanted to charge her £50 for the privilege of doing do - can understand a small charge, but not £50 - seems they won't be able to sell her seat again at short notice - total rubbish if you ask me she gave them almost three weeks notice of her inability to travel - this means she has lost her fare - it cost £68 - so all in all she would have given eayjet £118 with a long delay in getting her original money returned if at all. Needless to say she told them not to cancel the seat as she wasn't going to pay more money for nothing.
|
kate1
member
Reged: 18/08/2008
Posts: 6862
Loc: Leicestershire
|
|
Not sure I understand.So, if she just didn't turn up for her flight, she wouldn't have to pay anything?
If that's the case, why would anyone ever cancel at any charge?
--------------------
|
bunnygirl
member
Reged: 30/08/2008
Posts: 720
|
|
This happened with us as well with Ryanair last year. Two friends we were travelling with couldn't make it. I went through the website and it is so difficult to find a way to contact them by phone and it showed there was a cancellation charge as well and no hope of getting their original fare back.
So when myself and OH checked in we just told them our friends weren't travelling. Doesn't make sense at all, as our friends knew a month in advance they couldn't travel and as it was a full flight to Ireland I'm sure they could have sold the seats. As it was, there were 2 spare seats on the plane, one of which we commandered by sitting one by the window and one in the aisle seat and no one asked to sit in the seat between us.
Bunnygirl 
--------------------
|
Previous
Index
Next
Threaded
Edit
Reply
Quote
