I was at the Clarins' counter, buying what I needed (yes, needed, not just lusted after) and the assistant said I could benefit from the Debenhams' Beauty Club card; so I said "Go on, then".

Got the card, got all the bits of paper, got the website details, got my "Reward ID number" . . . went through all the moves, as instructed on the "How to Activate your card" leaflet . . . and the d*** site has ground to a halt.

Anyone else been there, done that, had success or failure, know any tips . . . ? This site has my details (part of the registration process) but I can't even UNsubscribe.