I am back and I am Blossomed and the more I think about what I heared today the angrier I am getting.I have decided I am going to write to the hospital , with a copy to the chair of the PCT. I am going to describe the woman concerned, the approximate time of her appointment and he exact conversation I overheard.I want a reply to my letter

Can any of you lovely ladies who work in the NHS help me out in what to put in the letter?I am incensed about it.

The stupid woman even had the nerve to complain about having to pay for nit lotion for her kid!!